policies
Spa Policies & Procedures
NEW PATIENTS
▸Please arrive 15 minutes prior to your reserved time. As we are a Medical Spa, all clients are required to complete a confidential health questionnaire and sign treatment consent forms. If you are pregnant, please let us know this when you reserve your appointment.
▸Arriving late will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment will end on time and you will be responsible for the full treatment cost.
▸We require 24hr notice for canceling or rescheduling any service. Late canceling and/or late rescheduling on the same day of appointment will result in a $25 fee. If no notice is given, the late cancellation fee of $25 will be charged to the credit card.
▸All consent forms must be signed and completed prior to receiving any care.
▸Your credit card on file will be pre authorized for any upcoming appointments. We are not responsible for any bank or financial institution fees incurred for credit card authorizations.
▸We accept the following methods of payment: Cash, Visa, MasterCard, American Express and Discover. We do not accept checks.
GIFT CARD POLICY
▸Gift cards are available in several denominations. Gift cards are non-refundable and cannot be redeemed for cash or gratuities. Gift cards are null and void if 24-hour cancellation notice is not given.
▸In order to ensure the safety of children and enjoyment of all guests, we ask that parents or guardians make other arrangements for children while they are receiving services. A signed parental consent is required for children under the age of 18 receiving any spa services. Due to the nature of our treatments, pets and children are not allowed in the treatment rooms. Clients arriving with children and pets will be rescheduled and charged the late rescheduling fee.
▸Only patients with appointments are allowed in the office. Guests are not allowed to enter. Wellness forms and temperature checks are performed prior to any treatment.
▸All prices subject to change.
▸Scheduling an appointment is your acceptance of these policies.
